Frequently Asked Questions
Find answers to common questions about living at a Keystone Vale property.
What areas do you manage properties in?
We currently manage properties in Central Pennsylvania (Harrisburg and surrounding areas) and the Phoenix metro area in Arizona.
How do I apply to rent a property?
Contact us through our website or call (717) 500-2936. We'll walk you through available properties and the application process.
How do I submit a maintenance request?
Current residents can submit maintenance requests through the Resident Portal. Log in to your dashboard and use the complaints/maintenance section to describe the issue. We aim to respond promptly to all requests.
How do I pay rent?
We're currently setting up online payment through the Resident Portal. In the meantime, please contact us for current payment options.
What is the lease term?
Lease terms vary by property. We offer flexible options and transparent terms. Contact us to learn about available properties and lease details.
Do you accept pets?
Pet policies vary by property. Please inquire about specific properties for their pet policy. We try to be as accommodating as possible.
I want to sell my house. Do you buy properties?
Yes, we occasionally acquire properties. Visit our Sell Your House page to submit your property information and we'll be in touch with a fair offer.